How Do I?

How Do I?

How do I update my contact information?

Please click here to update your contact information.

What are the Master Association’s primary functions?

The Master Association is responsible for seven manned and eight unmanned entry gates, security within the PGA WEST community, and landscaping of PGA Boulevard and areas along the exterior walls surrounding PGA WEST.

What is the difference between the Master Association and my Residential Association Board of Directors?

The Master Association consists of all property owners within PGA WEST. Each property owner is a member of the Master Association. The Master Association Board of Directors consists of property owners who have been appointed by their respective Residential Associations to conduct the day-to-day business of the Master Association and make the decisions that affect all owners.

How is the Master Association different from the Residential Associations within PGA WEST?

Every property owner at PGA WEST is a member of the PGA WEST Master Association — and also a member of one of the residential homeowners associations.

The PGA WEST Master Association was created for the purpose of managing common services that encompass the entire community — for example, managing the entry gates into the private residential communities at PGA WEST. The Master Association works closely with the three residential homeowners associations and The Club at PGA WEST to promote safe and secure neighborhoods within PGA WEST — and to promote orderly development within the community.

 

For more information on the residential homeowners associations and The Club:

  • Residential Association I (1,422 homes), 760-771-1234
  • Residential Association II (637 homes), 760-776-5100
  • Fairways (1,129 homes), 760-776-5100
  • The Club at PGA WEST, 760-564-7111

Where does the Board get its day-to-day support?

We have a management company that provides day-to-day operational and strategic support. They are The Management Trust, based in Palm Desert. They report directly to our Board, advise us on key issues, and prepare our financial reports. Click here to view our management team.

Are Board meetings open?

All Board meetings are open to all PGA WEST homeowners, except for Executive Sessions held to discuss personnel, confidential or sensitive information. Regularly scheduled monthly meetings are shown on this website’s Calendar, at least four days before the meeting, and a printed copy of the agenda is also available four days before each regularly scheduled Board meeting, at the Master Association’s office at the Weiskopf Residential Gate: 56144 PGA Blvd. Notice of annual or other special meetings may also be sent by E-Blast and/or US Mail. Minutes of the Board meetings are posted on our website after they are approved, which generally occurs at the following monthly meeting.

Are Committee meetings open?

Committee meetings are open to PGA WEST homeowners. Their meeting schedules can be found on the Calendar portion of our website, or on the Committee page on this website. Minutes for our Committees are posted on our website after they are approved and signed by the Committee, and then accepted by the Board.

How do I make a complaint about noise in the community?

Call the PGA WEST Command Center: 760-564-5452.
You can also call the City of La Quinta Noise Hotline: 760-833-9050.

How do I get a gate transponder?

Property owners within PGA WEST are entitled to two gate transponders for their vehicles; and two additional transponders for golf carts; all at no charge.  Additional transponders are available to owners, at cost.

 

To obtain a gate transponder, contact the Master Association Transponder Administrator, Jesus Cruz; at 760-564-6488. You can also e-mail Jesus Cruz at: jesus.cruz@managementtrust.com; or visit Jesus Cruz at the Nicklaus Residential Gate on PGA Boulevard Monday through Friday between the hours of 8:00 AM – 4:00 PM

How do I get a gate pass for guests and/or vendors?

All PGA WEST homeowners can arrange for guests or vendors to enter PGA WEST gates. You can contact the gate officer, who will ask your name, address and PIN number (password) before granting your guest or vendor access. If you aren’t sure of your PIN, or don’t have one, contact the Command Center at: 760- 564-5452 or email PGAcommand@yahoo.com

How can I get a gate pass electronically?

To make guest and vendor access more efficient, we strongly encourage you to use our new on-line system. It allows you to easily manage your visitors, and it helps keep our costs down.

 

Our on-line system is similar to the way members of the Club at PGA WEST make tee times, dining and event reservations, and access the member directory.

 

Click here to set up an on-line account for PGA WEST gate access. If you have questions, contact The Command Center, contact information is shown above.

What is my Master Association assessment; and how is it paid?

Each homeowner pays a Master Association monthly assessment to cover the Association’s operating expenses. All PGA WEST homeowners pay their monthly assessments as part of their monthly residential association assessments; homeowners do not pay directly to the Master Association. The monthly assessment is set each Fall as part of our annual budgeting process. For 2021, each homeowner pays $82/month (with the exception of homeowners in the Greg Norman, Signature and Residence Club developments, where homeowners pay a higher fee).

I received a citation in the mail. What do I do?

You are entitled to a hearing before the Compliance Committee. You will receive a notice from your Residential Association, by US Mail, with the citation and information about the hearing, if you request one.

 

For additional questions, please contact:

1) your Residential Association; or:

2) Assistant General Manager, Ryan Hamilton, Ryan.Hamilton@managementtrust.com.

Who do I contact if there is an emergency near my home?

Depending on the seriousness of the emergency, start by contacting our Command Center at 760-564-5452.

 

For emergencies, such as criminal activity in progress, personal injury accidents, fires or serious medical situations, please call 911. In addition, contact the PGA WEST Command Center at 760-564-5452. Our patrol officers are trained in CPR and are equipped with AED’s (Automated External Defibrillators). You can also call the La Quinta Police Department: 760-863-8990, or 760-771-3220

 

For disturbances, suspicious activities, animal complaints or concerns about violations of our Rules and Regulations, contact the Command Center: 760-564-5452.

How do I submit a work order? When is trash picked-up? How do I complete an Architectural Review application if I want to paint my home or make other architectural changes?

The Master Association does not do work orders for PGA WEST homeowners. To submit a work order, contact your residential Homeowners Association, as follows:

  • Residential Association I              760-771-1234
  • Residential Association II            760-776-5100
  • Fairways                                         760-776-5100

The Master Association does not provide trash pickup; that is handled by your residential Homeowners Association.

 

The Master Association does not handle homeowners’ architectural issues. If you want to make changes to your property that require an approval, please contact your residential Homeowners Association.